Monday, April 22, 2013

Affiliate Managers: Balance Needs of Publishers, End Customers

Affiliate Managers: Balance Needs of Publishers, End Customers

Link to Small Business Trends

Affiliate Managers: Balance Needs of Publishers, End Customers

Posted: 21 Apr 2013 06:00 PM PDT

Editor's Note: Once again we bring you coverage from the Affiliate Management Days conference. This series of articles is on topics of interest to businesses that offer affiliate programs. 

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Brian_MarcusBrian Marcus (pictured), Director of Global eBay Partner Network  is passionate about end customers as well as eBay’s affiliate channel.  In his Affiliate Management Days session, entitled “Customer-Centricity in a Publisher-Centric Channel,” he shared eBay’s changing program that is committed to a stronger relationship with affiliate publishers.

Here are the key initiatives and goals with regard to the affiliates.

Customer segmentation.  Recognize different customers and their unique needs and help publishers to meet these needs.  Define the customer goals to the publisher so they understand what customers you are looking for.

Make it Easy. Create seamless integration between off site and on site experiences.

Motivate. Have a motivating incentive system for publishers.  Need to motivate  them enough so that publishers are willing to change their practices to bring in the desired customers.

Focus on End Customer Needs

The eBay Partner Network is addressing needs in four areas that can serve as a model approach for other affiliate managers:

  • “Anything I ever wanted” – make sure you have a good data feed
  • “Shopping the way I want to” – make sure we have a breadth of publishers, he said.  eBay had to open up their policies to allow publishers in. eBay works with publishers to retain existing buyers as well as new buyers with vertical promotion.  His premise is that no one owns the customer except the customer himself or herself.
  • Anytime, anywhere any device – make sure the affiliate tracking is included. Make sure policies are defined in all arenas
  • Seamless, borderless – make sure the tracking takes place outside of the borders

Focus on Publisher Needs

eBay’s Partner Network focuses on:

  • Value: time=reward, more information
  • Open: Plug and play integration and development
  • Transparent:  Stronger signals about how to optimize, clarity on constraints and guideposts
  • Easy:  Intuitive platform, simple tools to drive monetization, self guided help/accessible support  Recognize that some affiliates are not technical especially some of the content providers
  • Scalable:  Support publishers’ growth domestically and global.  Talk to them in their language.

In a brief summary, as an affiliate manager you should review your business goals, look at your analytics and provide tools and information to help publishers reach your goals plus their own.

eBay is moving towards a tighter and more transparent relationship with their affiliates.

This idea of trust and two-way communication has been consistent throughout the Affiliate Management Days conference.  The tide seems to be changing.  Are you in the process of becoming more transparent with your affiliates?  Who should take the first step: affiliates or merchants?

Read related interview of Brian Marcus of Global eBay Partner Network.  And check out  all coverage of #AMDays.

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Latino Small Business Owners Lack Financing

Posted: 21 Apr 2013 03:00 PM PDT

latino business

Latino small business owners are increasing in number. But the Latino business community still lacks access to that -oh-so-important resource: capital.

Latinos are one of the fastest-growing segments of small business owners in the United States.  Estimates suggest by the end of the decade there could be as many as 12 million small businesses owned by Latinos.

A recent report from Biz2Credit, a website connecting small businesses with lenders, suggests assistance is needed to give Latino and other small business owners greater access to the capital they need.

The “Biz2Credit Small Business Lending Index” from March 2013 shows loan approval rates increased for the fourth consecutive month at small banks. Those rates reached an all-time index high of 50.8%. Rohit Arora, co-founder of Biz2Credit.com, says the numbers suggest the recovery is starting to bring relief to some small business owners.

But others continue to struggle. Among those are groups that have traditionally lacked access to capital, including  Latino and women business owners.

Hector Barreto recently told Fox Business many factors contribute to this lack of access to small business loan capital among Latinos. Barreto is the former head of the U.S. Small Business Administration. He now leads The Latino Coalition, a national organization that represents Latino interests.  The Latino Coalition is engaged in advocacy on behalf of Latinos, including Latino small business owners.  The Latino Coalition also provides resources for Latino business owners.

Barreto used the interview to announce a partnership with Biz2Credit to help more Latino businesses obtain the financing and credit they need.

Barreto said recent data shows there are currently 3 million Latino small business owners in the U.S. He says businesses owned by these Latino entrepreneurs generate about $500 billion in sales annually.

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Startup Kids Documentary Outlines Journey for Young Entrepreneurs

Posted: 21 Apr 2013 10:00 AM PDT

The Startup Kids features young entrepreneurs

Vimeo, Dropbox, Foodspotting, Soundcloud – what do all these have in common?

Besides being successful tech startups that you've probably heard of and likely even used, they were all founded by young people. The founders of these startups and more young entrepreneurs are the focus of a new documentary called The Startup Kids.  The film is now holding screenings before audiences of startup entrepreneurs. Screenings are being held in cities in Europe, Canada, the United States, Australia and Vietnam, among other places.

Technology has opened doors for young entrepreneurs to start companies without previous access to a lot of resources and funding. It has also made it easier to reach large groups of people without traditional marketing methods.

"Young people often have less to lose," said Vala Halldorsdottir, co-creator of The Startup Kids. "It’s maybe harder to bootstrap a business when you are older and have a family and loans you need to pay off."

Halldorsdottir knows this because she is a young entrepreneur herself. She and her business partner, Sesselja Vilhjalmsdottir, created a successful board game production company in Iceland in 2009. The two business partners filmed The Startup Kids together after their company took off.

Motivating others is why they created The Startup Kids. "We were so motivated after our success that we wanted to motivate others to do the same," said Halldorsdottir.

The Startup Kids Also Documents Challenges

But the documentary isn't just about how great starting a business can be. The young entrepreneurs interviewed in the film, including those from Vimeo, Dropbox, Foodspotting and Soundcloud, also outline the difficulties of starting a business.

"I don't know why anybody thinks that startups are all rainbows and sunshine," said Founder of Grove, Leah Culver, in the film's trailer, shown below.

Founder of Dropbox Drew Houston (pictured above, from the film) added, "Everything you're doing is basically something you're just barely qualified for or not qualified for. It's like jumping off a cliff and having to build your own parachute."

Even Halldorsdottir and Vilhjalmsdottir faced their own startup challenges as they created their board game company. It was during the Icelandic financial crisis that began in 2008, when traditional job prospects were hard to come by.

After the two beat the odds and found success with their company, Halldorsdottir said they learned a lot about entrepreneurship. And they learned even more while interviewing others in the United States and Europe for The Startup Kids.

"Entrepreneurs are the same everywhere," she said. "They are ambitious and hard-working, with the ‘I’m going to change the world’ mentality."

Halldorsdottir and Vilhjalmsdottir turned to Kickstarter to fund their documentary project. They raised over $23,000 to defer production expenses and travel to the United States and Europe to interview people. The film is available on iTunes and Amazon and on DVD through The Startup Kids website.  Watch the trailer below:

 

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Read “Contagious” and Learn How to Take Your Ideas Viral

Posted: 21 Apr 2013 06:00 AM PDT

viral marketing examplesWant to know my sure-fire advice for taking your video viral?  Just video yourself doing anything you'd never want a single soul to see – ever.  That should do it.  Up until I read Contagious: Why Things Catch On by Jonah Berger, that was the best advice I could give.

Aren't you glad I got my hands on this book?  I'm glad too because now I have a much more solid understanding of why things go viral and even more importantly, how to put certain elements in place to increase the likelihood that my product, service or video will have the best chance of going viral. And after reading this review, so will you.

It's Like Made to Stick, and Then Some

If you think Contagious sounds a lot like the Heath Brothers' Made to Stick, you'd be on the right track.  You see, Jonah Berger's mentor in graduate school was Chip Heath and as he says early in the book, "The apple doesn't fall far from the tree."

The key distinction between the two books is that Made to Stick (as the name implies) is about how to get ideas to stick so that people remember them.  Contagious is more about how to get ideas to spread, so that people talk about them.  And this is why I bought a Kindle copy of this book on early order as soon as a friend mentioned it to me.

The Six Elements to Consider for Contagious Ideas

Let's just jump right into the nitty-gritty.  I know you're probably chomping at the keyboard and scrolling through this review to get to the meat of the book.

Contagious quickly gets to the key points – that a viral idea, product, service or video has to contain at least a couple of these six ingredients:

  1. Social Currency:  The bottom line is that human beings like to brag.  We like to see ourselves as being special, important, knowledgeable and unique.  In short, human beings want to look good.  So if sharing something is going to make us look good, we're going to share it.  The examples given in the book include: A restaurant bar with a secret entrance through a phone booth.  They don't promote this entrance, you just have to know about it.  The place is packed.
  2. Triggers: This is really an interesting element of contagious ideas.  Would you believe that Cheerieos gets more word of mouth than Disney?  It's all because of triggers.  People have breakfast every day; they don't go to Disney every day.  And it's this daily dose of Cheerios at breakfast that generates the word of mouth.  The phrase to remember here is, "Top of mind, tip of tongue."
  3. Emotion:  Making people feel something gets them to talk about it.  One of my favorite examples is the Google video that shows the story of a meeting, turning into a romance turning into a wedding, all through the various search terms entered in the search field of Google.  "When we care, we share" is the phrase associated with this element.
  4. Public:  This is one of my favorite elements in viral content.  Berger illustrates this element using the Armstrong Livestrong story and the story of the Mustache movement for men's health awareness.   The basic idea is to make some element of your idea, product or service visible to the world in such a way that makes people ask about it and ultimately participate in it.
  5. Practical Value:  This is one element that may or may not be a function of your idea.  But if your idea has practical value; if it shows people how to do something, overcome a challenge in a creative way or solve a problem, it's got a higher likelihood of being shared. Think of this one as, "News you can use."
  6. Stories:  This element should come as no surprise.  Stories have always been amazingly powerful and shareable.  Everyone loves a good story.  Read this chapter carefully because the stories you create have to have a specific connection and relevance to the idea you are trying to spread.  Remember that, "Information travels under the guise of idle chatter."

Contagious Contains Even More Content You Can Use

Another wonderful thing about Contagious is that there is even more content.  You'll find a downloadable workbook as a PDF file that you can use to add some viral ingredients to your idea.

There is also a STEPPS (those are the six elements I described above) framework on a single sheet that you can carry along with you. Finally, there’s a book club discussion guide that you can use with your team.

Don't Just Read Contagious BE Contagious

When you get your own copy of Contagious you'll want to read it all the way through for the sheer entertainment value.  But then, I'd recommend that you download the worksheets and keep them close and handy.

This is a book you'll want to spend some time with and perhaps use it as a checklist.  Another element that I like about the book is how useful it can be in starting discussions with your team about how to give your ideas and campaigns the highest chance of success. You’ll learn valuable viral marketing examples.

If you've ever found yourself wondering why some ideas spread while others don't – read Contagious and learn how to add a viral element to your business.

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