Sunday, June 2, 2013

Check Out One of These Events or Awards for Your Small Business

Check Out One of These Events or Awards for Your Small Business

Link to Small Business Trends

Check Out One of These Events or Awards for Your Small Business

Posted: 01 Jun 2013 04:01 PM PDT

Isn’t it time to expand your knowledge, and make new connections? You can do that by attending an event.  Or bring marketing visibility to your business. You can do that through seeking out an award. Or how about earning some cash or services – by participating in a contest.   Below is a hand-picked selection of events, awards and contests for small businesses and entrepreneurs.  To see the entire list, please visit the Small Business Events Calendar.



Featured Events, Contests and Awards

7 Steps to Facebook Success – How to Make Money on the World’s #1 Social Network
June 04, 2013, Online

If you’ve been feeling frustrated and overwhelmed by the constant changes and tweaks on Facebook, and you’ve been struggling to measure a real monetary result from your Facebook marketing efforts – you’re not alone! On this free mega online event, Facebook marketing expert Mari Smith will share her own 7-Step Facebook Marketing Success Plan that’s packed with money-making tips for YOU to turn the world’s most popular social network into the TOP source of quality leads and paying customers for your business! It’s free — register today and save your seat!


Making Money Online: Ecommerce Done Right with John LawsonMaking Money Online: Ecommerce Done Right with John Lawson
June 25, 2013, New York, NY

After this live workshop, you’ll be ready to immediately build your own online eBay or Amazon store, source products for it, and start selling. You’ll learn how to market your online store strategically using social media, SEO, mobile and more.

Join John Lawson, award winning Social Commerce Strategist, American Express featured businessman, author, and founder of 3rd Power Outlet – an online clothing retail outlet that has exceeded $25 million in sales.
John will be sharing his practical, down-to-earth methods for building your own ecommerce business from the ground up in this two part workshop, packed with resources, tips, and how-to instruction.
Discount Code
SBTRENDS ( $25 off)


WBENC National Conference & Business FairWBENC National Conference & Business Fair
June 26, 2013, Minneapolis, MN

The Women’s Business Enterprise National Council (WBENC) will convene 3,500 decision makers from the nation’s leading corporations, government entities and women’s business enterprises (WBEs) to generate business together and stimulate economic growth at the 2013 WBENC National Conference & Business Fair in Minneapolis, MN, June 25-27, 2013.


Big Awards for BusinessBig Awards for Business
August 14, 2013, Online

The Big Awards started with a mission of recognizing real talent and performance. Real business people, those with experience and knowledge, judge the Big Awards. Request an entry kit today and submit your nomination by August 14, 2013.
Discount Code
SBT50 ($50.00 off)


More Events

More Contests and Awards

This weekly listing of small business events, contests and awards is provided as a community service by Small Business Trends and SmallBizTechnology.

The post Check Out One of These Events or Awards for Your Small Business appeared first on Small Business Trends.

Review of the Small Business Events Calendar: Can We Improve It?

Posted: 01 Jun 2013 12:00 PM PDT

Small Business Events Calendar

We are so excited about our new Small Business Events Calendar.  This is a public calendar for the small business community.  We invite you to share your events on it.

How It Works

Events – and Awards and Contests, too – On the Events Calendar (pictured above) we include not only events such as conferences, webinars, Hangouts … but we also include small business contests and awards.  Since contests and awards are deadline-driven, they lend themselves to calendar listings.

It is FAST to submit an event – We wanted to keep it simple… and make it easy. It takes under 2 minutes to submit an event for a free listing.  Go here to submit an event.

Basic events listings are FREE –  There’s no charge for listing a small business event.

More visibility for those who want it — Want to include a description of the event?  What about a discount code, an event hashtag, a logo, and a direct link to the registration page?  Want more visibility at the top of the page? All those things are available for Premium listings, which cost just $99.

No irrelevant events –  One of our main gripes with public calendars is that they quickly get overrun with irrelevant events and, well, spam.  Small business is the ONLY niche we serve – we are 100% focused on it. We wanted only high-quality events that fit squarely into that niche.  Every event is reviewed by a human being. Most events are reviewed within a few hours – but please allow up to 24 hours. You will receive an email when your event is approved.

Events get wide visibility -  This is a joint effort with Ramon Ray and his SmallBizTechnology.com site, and events get publicized in both sites.  Since both sites serve the same audience — small business — it made sense to join forces.

Put an Events Calendar on your site – Would you like to display small business events on your website?  Then grab the code for one of our embeddable events units.  There’s a convenient sidebar widget, and a full-page version.

Weekly events posts – Each week on Saturday we highlight upcoming events by issuing a roundup article. This appears on Small Business Trends and also SmallBizTechnology.com. If you have an event coming up within the next 30 days, and you want to get it in the week’s roundup, be sure to submit it by Friday 9 am EST, the cutoff.

Back Story Behind The Calendar

It’s based on proprietary technology – The events calendar was conceived and built by our Technology team here at Small Business Trends.  In the past we had a third-party calendar, but it had limitations and couldn’t be automated (more on that below).  So we decided to replace it.

Over a period of months, we looked at many third party calendars and online events services.  We studied all the  WordPress events plugins.  None of them was quite right for our purposes.  We ended up starting with an events plugin, but customizing it extensively.

A case of automation –  We don’t talk a lot about our technology here at Small Business Trends. But one of our outside advisors has recommended we open up and share the “Small Business Trends story” more.

In the past two years we’ve invested heavily in our backend systems. To say that we run WordPress doesn’t even scratch the surface.  WordPress is at the core, but this site is heavily customized.

Efficiency is crucial in your business, I’m sure.  It is certainly is in ours.

We’ve built backend systems with an eye toward automating repetitive manual activities as much as possible. We’re a small team. Our company is profitable and totally self-funded. Through automation we’ve freed up our precious human resources to focus on “value-add” activities — ones that require intelligence and talent. The grunt work we let technology handle.

The Events Calendar system is an example of automation.  For instance, the weekly events posts are automatically pulled from the events calendar database — and don’t need to be manually entered.  The posts simply need to be reviewed and the first paragraph customized.

Cost savings of $7,500 – It will save at least $7,500 annually in labor costs.

In the past, we’d manually create weekly events and contests posts.  Those took a ton of time.  People would email us information about events, and our extended team (including someone from SmallBizTechnology.com) would have to dig for the information among several inboxes. We’d manually grab images and load them.  We’d search event sites for descriptions and edit them.  We’d also separately load the events into our previous events calendar – another duplication of effort.

We’ve gone from spending 3.5 hours a week on events, to spending less than 30 minutes. That’s a savings of three hours a week.  In a year’s time, it adds up.

Scaling for growth – Automation is crucial to scale a business for growth. All that manual work wasn’t such a big deal when the site was smaller. But as a business grows, manual activities multiply. They bury you.

Without automation, we wouldn’t be able to offer all the features to the small business community that we serve.

Let us know what you think about the Events Calendar system, and if there’s anything we can do to improve it, in the comments below.

The post Review of the Small Business Events Calendar: Can We Improve It? appeared first on Small Business Trends.

Top Small Business News Stories for the End of May

Posted: 01 Jun 2013 09:00 AM PDT

Indie books and bookstores

This week in small business news, the “hybrids” march on… hybrid tablet laptops, that is.  Plus, there are new opportunities in book and app publishing.  And a small printer that’s smart, impresses.

The Small Business Trends editorial team brings you news stories important to small business owners and what they mean to you.

Tech Tools

HP introduces yet another tablet laptop hybrid. “Hybrid” seems to be the trend this year with so many of them appearing in the market. This is not the first hybrid offering from HP this year, but it seems like the most business oriented. Called the Split x2, it features a 13.3 inch display screen, runs on Windows and is due out in August.

Save on a trip to the print center with Brother smart printers. Brother USA has introduced a new line of printers designed to help small business owners complete more printing tasks in-house – especially for high-volumes where high quality is needed. The printers are compact, with “high capacity” toner creating better quality printed materials for less money.

Upload your files faster. Minbox offers a solution the company says is much faster than Dropbox or other similar applications. In fact, it’s #freakingfast, the company says.  Right now it’s mostly of value for graphics designers, photographers and videographers who routinely deal with very large files they need to share with co-workers, clients partners and others.

Infusionsoft now has a sync for Gmail. Customer Relationship Software is nothing new for small businesses. Now one company is integrating its CRM platform with email. The combination is meant to seamlessly connect the software you use to keep track of your customers with the service you use most often to communicate day to day.

Publishing

Changes at a major book distributor offer opportunities for small publishers. If youself-publish or are an “indie” publisher, particularly one using print on demand, there may be opportunities opening up to get your titles into brick-and-mortar bookstores. Baker & Taylor, a major distributor, is making some interesting changes.

Amazon introduces a marketplace for fan fiction. The online retailer is creating a new business model in an unusual field. Those interested in writing fiction based on popular TV shows like Pretty Little Liars and The Vampire Diaries can now earn some money from their work. Is there a business model here?

Does your small business have an app? A recent presentation at Google’s I/O event revealed the growing market for in-app purchases and subscription business models. Both the Google Play store and Apple Store show impressive revenue growth. Is this an opportunity for your business?

Social Media

Only 2 to 48 percent of what you post on Facebook will be seen by fans. But Mari Smith, who has been dubbed the “Queen of Facebook,” suggests the social networking site is still a great tool to market your small business. To do this most effectively, use what Smith calls the 80/20 rule when posting ontent.

Entrepreneurs can no longer afford to ignore Google Plus. Content marketer Amie Marse shares some interesting stats. Of the world’s 100 top brands, only 72 have Google Plus accounts. Of those, only 40 percent update their account regularly. Here are five reasons Marse says your business should be using the Google social site.

The problem with social media.  In this post, marketer John Follis laments the concerns small businesses have over social media’s effectiveness. But is this the whole story?

Book Reviews

Will your business be part of the revolution? “The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush The Competition” looks at a new trend. Pierre DeBois reviews the book and gives a look at how gamification is used to engage your company and customers.

Add some guilty pleasures to your summer reading. Business book junkies also read other kinds of books.  Small Business Trends book editor Ivana Taylor shares eight titles you won’t want to leave off your list for reading at the beach or on vacation.  Self help titles abound!!!

Services

TaskRabbit helps businesses find temporary help. Small businesses now have another source for recruiting temporary help. TaskRabbit will expand its services once primarily used by people seeking help for odd jobs.  It will be best for businesses that are looking for local help for simple projects, in our view.  Check out TaskRabbit for Business and determine whether it will help your company.

CorpNet offers to help manage your corporate compliance. Keeping up with state corporate filing requirements can be a challenge. CorpNet just launched a service aimed at helping. The free service can help your business stay up to date — and not incur penalities.

Marketing

Artists market work with Grumpy Cat brand. The Grumpy Cat phenomenon has gone viral on the Web. Now, a group of artists is using it as a method for marketing their work. We’ve included a small sample of Grumpy Cat art for your viewing pleasure.

A recent study shows American products still have appeal. Rieva Lesonky shares details from the Harris Interactive report. The study shows Americans of both genders and all political parties and ages are interested in buying American. If you sell American products, how do you let customers know?

Don’t let celebrities steal your star power on Google. Ann Smarty looks at a unique problem for online reputation management. Smarty makes some suggestions for what to do if you share a name with a celebrity and how it can affect your reputation on Google.

What is a SERP? If your business has an online component, this is something you must understand — especially if you communicate with SEO professionals. The acronym stands for "search engine results page." Find out what it means and why it is important.

Management

Getting things done. In remarks at a recent recent InfusionCon conference, productivity guru David Allen had these tips for getting tasks completed when you have too much on your plate. Get stuff out of your head, and onto paper.

Family leave is a two-edged sword. Rieva Lesonsky looks at the question of whether you should offer family leave in your business. Statistics show dads are far less likely to take the leave, even if it is offered. The question is whether you can afford it if they do.

“The Internship” — lighthearted summer movie about Google and generations. Some complain this movie is a giant product placement for Google. But we think online enthusiasts will be fascinated by this look into the work culture at Google.    Watch the trailer and read the overview.

Entrepreneurship

NFIB says businesses still need more credit. Scott Shane, Professor of Entrepreneurial Studies at Case Western Reserve University, explores what seems an ongoing problem in the small business community. If your business is having similar problems, read on.

CNET co-founder goes bankrupt. The plight of Halsey Minor, co-founder of CNET and an investor in Salesforce.com and a company which became Google Voice, is a cautionary tale. Small Business Trends founder Anita Campbell looks at Halsey’s successes, missteps and what other entrepreneurs can learn.

Bookstore, Shutterstock

The post Top Small Business News Stories for the End of May appeared first on Small Business Trends.

The Revolution with Big Data

Posted: 01 Jun 2013 06:00 AM PDT

big data bookRead a paragraph on analytics or follow an infographic on the challenges of software-as-a-service, and you'll find the term “big data.”  Business models are being upended, thanks to a digital environment related to Big Data.   So what's at stake, especially for small businesses that are discovering as much competitive use of data as larger corporations?

Authors Viktor Mayer-Schroenberger and Kenneth Cukier have set out to answer that and more in Big Data: A Revolution That Will Transform How We Live, Work and Think.  Mayer-Schroenberger is a professor of Internet governance and regulation at Oxford University, and author of several books.  His most recent is Delete the Virtue of Forgetting in the Digital Age. Cukier is a prominent commentator and the data editor at The Economist.  Both authors have produced numerous writings and articles on the subject of analysis from the perspective of many industries, organizations and situations.

I picked up a copy of this big data book at Barnes and Noble. I wanted to see how well the authors sum up today’s digital data environment.

Adding to the Big Data Discussion in a Simple Way

Mayer-Schroenberger and Cukier attempt to simplify the background behind the book's theme. Essentially, Big Data is a perspective on the "datification" of things – processes that can be recorded as data, helping society to understand how data is growing and being collected.  Ten chapters are named with one word titles, such as Now, Correlation and Messy.  These, along with the stories contained within the chapters, are meant to illuminate the impact data has on societal problems and business opportunities.

Data is no longer just to confirm or disprove a hypothesis.  Instead, organizations must accept some messiness with data – i.e. being less concerned about exactness and instead, broadening what events influence causality in an occurrence:

"Big data transforms how we understand and explore the world. In the age of small data, we were driven by hypotheses about how the world worked, which we then attempted to validate by collecting and analyzing data. In the future, our understanding will be driven more by the abundance of data rather than hypotheses."

This “no-more-sample-size” idea is similar to Wired Editor Chris Anderson's assertions about the "end of theory.” In fact, the authors do look at the debate Anderson raised when he declared that hypothesizing and modeling from small data sizes were becoming obsolete.

Other takes on the data revolution include some twists on well known subjects, such as Steve Jobs' choices of treatment for his cancer and Amazon's investment in data to understand customer purchase behavior.  Avid technology readers may have read these examples before, but they may be new to those with cursory familiarity with tech happenings.  There are some interesting data applications, such as Con Edison's effort to prevent exploding manhole cover incidents in New York City, as well as FlyOnTime.us, an open data application.

The enormity of the data created certainly permits new solutions, but it also yields new challenges.  At first blush, small business owners reading this book may feel they will bear the lion's share of challenges (reading the chapter on Amazon may not bring warm and fuzzy memories to local bookstores).

But Mayer-Schroenberger and Cukier expect the middle-sized companies to be on the chopping block – either scale by data or staying small and nimble.  Along those lines, the subject matter expert has become less influential in many industries:

"In media, the content that gets created and publicized on websites like Huffington Post, Gawker and Fobres is regularly determined by data, not just the judgement of human editors…. Jeff Bezos got rid of in-house book reviewers at Amazon when the data showed that algorithmic recommendations drove more sales.  This means the skills necessary to succeed in the workplace are changing.”

Small business readers may not feel that the material relates actionable ideas to their environment. The book gives a short historical context to the big data subject, with notes indicating references within the past 10 years or so.  But there's no IT-level discussion on databases and nothing on planning management – at least in relationship to technological features. Readers expecting noSQL vs SQL debates should look elsewhere.

The most thought-provocative perspective the book gives to small business owners is an alert to how the utility of technology has evolved. This differs from any age-old debates on the viability of a technology, a debate that can hinder budget considerations.   Instead of focusing on whether email is better than social media, business strategists should be more alert to trends in their marketing to develop useful associations between a marketing medium and customer response.

It's this kind of thought process Big Data encourages. Thus the book's ultimate value lies in stories told about how organizations are accepting data and modeling solutions that improves operations.

The chapters on Risk and Control take the concepts to further realistic scenarios. These chapters cover the topic of privacy with the latest outlooks and are probably the most actionable in discerning what to do with tech.  Mayer-Schroenberger and Cukier outline a definition of profiling vs. selecting suitable predictors of customer behavior. But they take the right step in outlining societal complications, such as "penalties based on propensities", which they call "nauseating."  The authors also note the rise of the algorithmists – professionals with math, science and computer science backgrounds to help assure accountability for the very systems we create:

"We envision algorithmists as providing a market-oriented approach to problems like these that may head off more intrusive forms of regulation…. To ensure that people are protected at the same time as the technology is promoted, we must not let big data develop beyond the reach of human ability to shape the technology."

The authors convey a hopeful tone in their writing, as well as pragmatism tone for potential future outcomes from big data research.

But for today's business climate, reading Big Data will help innovative small businesses to think differently about the causation of human behavior and how that behavior is recorded.  Improving services or unleashing new ones can be better considered.  There are other books that go deeper into the debate about sample size and correlation, but as a primer for business, Big Data works to make a misunderstood topic more understandable.

The post The Revolution with Big Data appeared first on Small Business Trends.

Saturday, June 1, 2013

Co-Founder of CNET Goes Bankrupt: 2 Lessons for Entrepreneurs

Co-Founder of CNET Goes Bankrupt: 2 Lessons for Entrepreneurs

Link to Small Business Trends

Co-Founder of CNET Goes Bankrupt: 2 Lessons for Entrepreneurs

Posted: 31 May 2013 01:00 PM PDT

Halsey Minor goes bankrupt buying paintings like Peaceable Kingdom

Halsey Minor, who co-founded CNET, has filed for Chapter 7 bankruptcy.  Minor was a mega-millionaire who once was pegged by Fortune magazine, back in 1999, as having a net worth of $350 million.  Now his net worth could be negative $90 millionaccording to a Wall Street Journal blog post.  He even owes money to his former executive assistant.

CNET was sold to CBS in 2008 for $1.8 Billion, although Minor had left years earlier before the DotCom bust of 2000.  Minor, who is a relative of Admiral Halsey, also was a tech investor who picked some winners.  One was acquired by Google and became Google Voice. Minor was also an investor in Salesforce.com.

CNET, Salesforce, Google Voice — clearly the man is a tech genius who knows how to identify tech’s next big thing. He made a fortune by the time he was in his thirties. So what went wrong?

Minor’s financial troubles seem to stem from expenditures and investments that later proved disastrous.

He bought expensive real estate. Case in point: a house in posh Bel Air that he bought for $20 million and put back on the market a year later for $12.9 million.

Then there was the house in Presidio Heights, San Francisco, that he bought for another $22 million — and claims to have put in another $15 million in improvements.  There was other real estate, too, including the Landmark Hotel, Charlottesville, Virginia, that he was developing for $31 million — among other properties.

Let’s not forget the race horse. He paid $3 million for a Kentucky Derby contender that went lame before the big race.

And then there was the expensive artwork. He bought millions of dollars of artwork at Sotheby’s auction house, and then was sued for not paying for it.  One of the paintings in question was Peaceable Kingdom (pictured above), by artist Edward Hicks.  Minor ended up in litigation, lost and paid $6.6. million to Sotheby’s.

And now he’s bankrupt.

I don’t write about Minor to gloat about someone else’s misfortune. On the contrary, “there but for the grace of God go I” is more of my sentiment in such situations.

But it does suggest two points for entrepreneurs to take away from this saga of “tech millionaire goes bankrupt:”

  • You can be a genius in one area and be a huge success — but get out of your element and it could be a completely different story.  When it comes to diversifying, walk carefully.  On the one hand, diversifying can reduce risks inherent in over-relying on a single area. But get too far afield from what you know best in your business, and it increases different kinds of risks.
  • Financial independence is not so much about how much you make — it’s about how you spend it.  Even multimillionaires can spend it all foolishly.  Cost control in business, in government and in your personal finances is important. Don’t be the one who goes bankrupt.

Image: Peaceable Kingdom

The post Co-Founder of CNET Goes Bankrupt: 2 Lessons for Entrepreneurs appeared first on Small Business Trends.

HP to Introduce Another Tablet Laptop Hybrid, Using Windows

Posted: 31 May 2013 11:00 AM PDT

HP tablet laptop hybrid Split X2

“Hybrids” is a hot category in 2013. Hybrids are tablets that double as laptops or desktops. They are still portable like a tablet, but larger than traditional tablets and come with keyboards.  Hewlett-Packard is introducing its third tablet laptop hybrid.

HP plans release in August of a 13.3-inch tablet laptop hybrid based on Windows — called the Split x2.

At about 9 x 13 inches, the device offers a 13.3 inch display screen.   Obviously, it is going to be heavier than smaller tablets. With the keyboard it weighs under 4.85 pounds, but weighs “only” 2.3 pounds as a tablet. Still, that’s light enough to carry around with one hand.

Like many newer tablets, it comes with two cameras: an 8-megapixel rear camera and a 1080 pixel front-facing camera.

You can connect with WiFi. Bluetooth, MicroSD reader, USB and audio jacks make for this device ‘s diversity and usefulness.

The Split x2 is an upgrade to the ENVY x2, HP’s first Windows tablet laptop hybrid introduced last year, reports NDTV Gadgets. The Split x2 replaces the Atom processor of the ENVY x2 with a choice of a 3rd Generation Intel Core i3 or i5 processor. The screen is larger, too, with 1366 x 768 resolution.   The additional functionality also costs more. Cost of the new tablet laptop hybrid is $799.99 MSRP compared with $649.99 for the ENVY x2.

Tablet Laptop Hybrid – Business Appeal?

This hybrid tablet — HP calls them a “2-in-1″ — comes out of the HP Consumer products group, but we’ve noticed that hybrids tend to get a second look from business users. Professionals want the mobility and fun of a tablet but really need a keyboard to make the device functional for work purposes. Also, Windows 8 systems hold special appeal for business users who may need to work on PowerPoint, Excel or Word files. That can be difficult if not impossible on a traditional touch tablet using a non-Windows operating system.

“What we’ve done this time is take that whole x2 approach and adapted it to something that gives you even more performance and more capability,” said David Conrad, Director of Product Management at Hewlett-Packard in a video about the new device.

“But then we’ve also added one more thing, which is storage,” he said.

The earlier ENVY x2 offered 128 GB of solid state drive storage in the tablet. The Split x2 includes that memory plus an additional 500 GB of hard drive storage in the keyboard dock, said Conrad.

HP also recently introduced a 10.1″ Android hybrid, the SlateBook x2, priced to rival the iPad. Other brands have introduced tablet and laptop/desktop combinations to the market, too.

After some struggles in recent years, HP, one of the largest computer companies, has experienced a bit of a turnaround with sales higher than expected in the second quarter of 2013.

Image: HP

The post HP to Introduce Another Tablet Laptop Hybrid, Using Windows appeared first on Small Business Trends.

Mari Smith on How Small Businesses Can Use Facebook

Posted: 31 May 2013 08:00 AM PDT

Did you know that your Facebook updates are never going to be seen by 100% of your fans in your newsfeed? Instead, only 2% to 48% will see them.  Yet, Mari Smith, who has been called the Queen of Facebook, still says Facebook has value for small businesses. She offers several highly specific tips in this interview about Facebook for small businesses.

* * * * *

facebook for small businesses

Small Business Trends:  Can you tell us a bit about your background and how you got to be what a lot of people call the ‘Queen of Facebook?’

Mari Smith: Throughout my entire career, I’ve had a deep passion for people and technology. Since 1999, I’ve been deeply immersed in the world of eCommerce, Internet marketing. I was an online marketing consultant for a long number of years. Then, in 2007, Facebook just fell into my lap. I was chosen to be on the data team of an app. It was really a defining moment in my life. I just fell in love with Facebook. Within weeks I became an evangelist.

Small Business Trends:  When did you know Facebook was going to be important for small businesses?  

Mari Smith: From a small business marketing standpoint, to me, it’s all about relationships. One of my blogs is called The New Relationship Marketing. Relationship marketing is about fostering those relationships which you can start through social media, through Facebook, through Twitter, and then ultimately – you might meet people in person.

It’s really a matter of strategically thinking through what content you are posting through your personal profile and your public fan page in a manner that people are – top of mind. They may think, ‘Gosh, I really need to go and buy a new dress or a wedding cake or whatever different people do.’  You are top of their mind because they have built this relationship with you and you’re in their news feed, sharing valuable content and sparking interest with little personal goodies.

Small Business Trends: Can you rate, on a scale of one to ten, how successful small businesses have been when it comes to leveraging the power of Facebook to help grow their business?

Mari Smith: I would say the vast majority of small businesses are probably somewhere around a three or a four on that scale, unfortunately. I think the main reason is that Facebook is in a ‘pay to play’ mode. They have to make money; that’s just the way it is. It’s just the algorithm that’s at play. You might buy ads in order to build a fan base, which is a terrific use of your advertising dollars, but then people are like, ‘Well, we’re only going to display and post to a percentage of fans.’ Your posts are never going to be seen by 100% of your fans in your newsfeed. It could be anywhere from 2% to 48%. I think at one time years ago, it was at 16%.

One thing to keep in mind as a small business owner is that just because you have 1,000 fans, all 1,000 of those people are not seeing your posts. It could be a fraction of those. You have promoted posts and there are sponsored posts. There are just a lot of complex features in there that you can buy. But unless you know what you’re doing, you might be wasting your money. You might not be getting a good ROI – return on investment.

I think where people struggle is that there’s these complex features and there’s a lot of change. Facebook is always changing their features. If we can back up a second and take complexity out of the picture and look at the fundamentals of small business success, you see that a lot of it comes with not really knowing, ‘Why am I on Facebook in the first place?’  What am I trying to do here? Am I trying to just generate fans and get better sentiment for my brand or actually sell product or improve customer service or just get visibility?’

I would recommend that most small businesses approach Facebook marketing from the standpoint of generating email leads and gently guiding people to cross into your funnel, your e-mail list, your blog, your website and looking into your offers.

Small Business Trends:  What percentage of small businesses are actually able to do direct commerce on Facebook? Is that even in the equation for most businesses?

Mari Smith: It is. In fact, there’s a whole factor of online commerce, called Facebook Commerce. There are new sites and there are services and platforms that are popping up all the time. I just came across a new one recently called Bionic and they have an app that you can add an IQ Offer. You can put up an offer that’s maybe 50% off for the next 24 hours. Then you can drive people there through an ad, for example. People can click on that and purchase right away through PayPal. So, for the small business owner, that’s a way to instantly monetize an offer.

Facebook actually has an offers feature. You click the button and you claim it. Just because somebody’s claimed it doesn’t mean that money has actually passed hands, not yet.

Commerce is still in its infancy. I think we’ve got another couple of years yet where people are really starting to feel more comfortable getting their credit card out. With PayPal, there’s a trust already existing there, which is great. Someone getting their credit card out and saying, ‘I feel happy to buy this right off of Facebook’ is in it’s early days yet.

Small Business Trends: Do you feel that small businesses are leveraging Facebook with the right expectations?

Mari Smith: A lot of people that I talk to, a lot of small business owners, come to Facebook as the Holy Grail. They think that they’ve got over a billion members and there are stories of people making millions of dollars through Facebook marketing. Many of them are spending money to make that money with ads, which is quite frankly the most incredible targeted demographics that your money can buy; far better than any other advertising product and I don’t have any agenda saying that. It’s just a fact.

One thing that small business owners could do with Facebook is build up their email list. Put up your email list with 1,000 people, and they’re from other sources, not necessarily through Facebook. You can take that database and upload it to Facebook using what’s called the Power Editor. Upload their own data base and Facebook is going to go and search their site and match profiles with your database. Maybe only half of them will match and that’s okay.

Now you have this set of almost 500 people and you can find out lots more information. You can actually segment your database and get a ton of information as a result of matching them. You can place ads. You can advertise to people on your own database. It’s called Custom Audience. Then you can do something that’s called Look Alike Audience, which means that Facebook will then gather up an audience of people that you can advertise to that would have never known about you, are not on your list, are not your fan, but they look similar to your current database. That’s cool, right?

Small Business Trends:  If you were a small business going on Facebook to build a list, what kind of content may work best when you’re trying to do it from that perspective?

Mari Smith: I have this rule, basically 80/20. So, talk to the fans with no agenda value, the 80%. When I say no agenda value, that means OPC – other people’s content. You’re sharing a mix of your content, articles, resources, tools and then 20% of the time, you’re going to ask for the sale. You’re going to ask for the lead.

One of my favorite ways is through a webinar. I gather my fans and drag them over to an option page, where I capture the email address and that’s where I’m going to periodically do that, I don’t do that all the time. I do it maybe once a quarter. I’ll do an initiative, where I’m gathering up, where I’m doing an offer. So, that’s just something to keep in mind is that you don’t have to be asking for the sale all the time. But you have to have it strategically mapped out in your marketing calendar for the year, as to when you are going to do offers and promotions and do them in spurts.

That will add tons of value on a regular basis; ideally once a day. Even if it’s just one post a day or maybe two posts a day on Facebook; on your fan page. That would be plenty; that would be sufficient.

Small Business Trends: You mentioned something about a webinar?

Mari Smith: It’s coming up on Tuesday, June 4th. It’s called Seven Steps to Facebook Success. It’s 90 minutes, a live stream webinar. I’m going to be on camera and broadcasting from a studio in San Diego, live and interactive. We will record it in case folks can’t make it and they can just find links to that at MariSmith.com.




This interview on Facebook for small businesses is part of the One on One interview series with thought-provoking entrepreneurs, authors and experts in business today. This transcript has been edited for publication.  

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Ahead of the Curve? Watch Out

Posted: 31 May 2013 05:00 AM PDT

conference cartoon

You know, when you think about it, being in front can be downright dangerous.

Cutting edge?

Great. But have some band-aids handy just in case.

Pioneering?

OK, but if the Oregon Trail taught us anything, it’s that pioneer life isn’t all fun an games. (Measles, snakebite, dysentery…)

And of course…

Ahead of the curve?

Awesome. Just maybe give a glance behind you every so often.

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